<P style="TEXT-ALIGN: justify; TEXT-INDENT: 0.25in; MARGIN: 0in 0in 6pt 0.25in" class=TemplateInformation><SPAN style="mso-ansi-language: EN-GB" lang=EN-GB><?xml:namespace prefix = o /><o:p><FONT color=#0000ff size=2>&nbsp;</FONT></o:p></SPAN></P>
<P style="TEXT-INDENT: 0.2in; MARGIN: 0in 0in 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: Wingdings; COLOR: red; mso-ansi-language: EN-GB; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-char-type: symbol; mso-symbol-font-family: Wingdings" lang=EN-GB><SPAN style="mso-char-type: symbol; mso-symbol-font-family: Wingdings">ß</SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB>----------------------------------------------------------<o:p></o:p></SPAN></FONT></P>
<P style="MARGIN: 0in 0in 0pt 0.5in" class=MsoNormal><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>*This text should remain in the run book even after completion*<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.5in" class=MsoNormal><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>Define which roles from supplier and/ or Zurich will be the recipients of the runbook <o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.5in" class=MsoNormal><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>e.g.:<o:p></o:p></FONT></SPAN></P>
<P style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 1in; mso-list: l0 level1 lfo1; tab-stops: list 1.0in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; COLOR: red; mso-ansi-language: EN-GB; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>1</FONT><SUP><FONT size=2>st</FONT></SUP><FONT size=3> / 2</FONT><SUP><FONT size=2>nd</FONT></SUP><FONT size=3>/ 3</FONT><SUP><FONT size=2>rd</FONT></SUP><FONT size=3> level IT support<o:p></o:p></FONT></SPAN></P>
<P style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 1in; mso-list: l0 level1 lfo1; tab-stops: list 1.0in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; COLOR: red; mso-ansi-language: EN-GB; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>Developers /DBA/ Middleware <o:p></o:p></FONT></SPAN></P>
<P style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 1in; mso-list: l0 level1 lfo1; tab-stops: list 1.0in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; COLOR: red; mso-ansi-language: EN-GB; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>Change Manager, Release Manager, Incident Manager<o:p></o:p></FONT></SPAN></P>
<P style="TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 1in; mso-list: l0 level1 lfo1; tab-stops: list 1.0in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; COLOR: red; mso-ansi-language: EN-GB; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><FONT size=3>Zurich Application owners both IT and Business<o:p></o:p></FONT></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><FONT size=3><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>----------------------------------------------------------</SPAN><SPAN style="FONT-FAMILY: Wingdings; COLOR: red; mso-ansi-language: EN-GB; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-char-type: symbol; mso-symbol-font-family: Wingdings" lang=EN-GB><SPAN style="mso-char-type: symbol; mso-symbol-font-family: Wingdings">à</SPAN></SPAN><SPAN style="COLOR: red; mso-ansi-language: EN-GB" lang=EN-GB><o:p></o:p></SPAN></FONT></P>
<P style="TEXT-ALIGN: justify; TEXT-INDENT: 0.25in; MARGIN: 0in 0in 6pt 0.25in" class=MsoBodyTextIndent><SPAN style="mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB><o:p><FONT color=#000000 size=3>&nbsp;</FONT></o:p></SPAN></P>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN lang=EN-AU><o:p><FONT color=#000000 size=3>&nbsp;</FONT></o:p></SPAN></P>